Returns & Refunds Policy

Order Cancellation

You have the right to cancel your order within 30 days from the date you received the goods, without providing any reason.

If a third party (other than the carrier) received the goods on your behalf, the 30-day cancellation period starts from the day they took possession of the product.

To exercise your right of cancellation, please inform us clearly via email:
📧 store.a2g@hotmail.com

We will process your refund within 30 days from the date we receive the returned goods. The refund will be issued using the same payment method used for the order, and no additional fees will apply.

Conditions for Returns

To be eligible for a return, please ensure that:

✔ The item was purchased within the last 30 days.
✔ The item is unused and in its original packaging.

Non-Returnable Items:

Certain products cannot be returned, including:

• Custom-made or personalized items.

• Perishable goods (items that expire or deteriorate quickly).

• Hygiene or health-related products that have been unsealed after delivery.

• Items that, after delivery, become inseparably mixed with other products.

We reserve the right to decline returns that do not meet these conditions.

Returning Goods

Customers are responsible for the shipping costs and risks associated with returning goods.

📍 Return Address:
Keilberger Haupstr. 13, 93055 Regensburg, Germany

⚠ Important:

• We are not responsible for lost or damaged return shipments.

• We strongly recommend using insured and trackable shipping.

• Refunds cannot be processed without receiving the returned item or proof of shipment.

Gifts & Refunds

🎁 If the item was marked as a gift:

• You will receive a gift credit for the value of the returned item.

• A gift certificate will be issued once we receive the returned product.

🎁 If the item was not marked as a gift:

• The refund will be issued to the original buyer.

Contact Us

For any questions regarding Returns & Refunds, please contact us:
📧 store.a2g@hotmail.com